Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. I’m sorry to hear of the issues that you’re having with your web safe settings at the moment. i have tried to solve this issue by calling up Virgin media but they are unable to understand how is this pos. Your Mobile Account. To confirm private browsing is on, you will see the word inPrivate beside your address bar. As far as bypassing Virgin Media IPTV restriction, CyberGhost VPN is as good as it gets. If your household is with both Virgin Media and O2 and you have Volt benefits and you need help with your O2 bill, please head to Help and Support on the O2 site. 220. 1 or whatever else you like. Login in the the Virgin Media online account and try the to enable websafe. 168. . 993. Tech Chatter. Virgin Phone Switchover. 168. Click Apply For more tips on how to keep your kids safe online, visit Internet Matters. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. To turn parental controls off on Android, you need to go to the Play Store. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. I'm a Very Insightful Person , I'm here to share knowledge, I don't work for Virgin Media. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. . Users can change their settings at any time in My Virgin Media. Visit the Virgin Media online account & make sure in the Web Safe settings Child Safe is Disabled. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. . I did try to access a restricted site over the WIFI and. Doesn't seem to make a difference. Malware is a type of malicious software, designed to infect your device to manipulate or damage it. 40am) that all the settings for blocked categories (e. 222. Options. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. -- I'm a Very Insightful Person,. SpeedSince the VM site had its overhaul and re-layout the "Web Safe" settings page seems to be broken. 4. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Hi I have been using Websafe for some time but I noticed this morning (about 7. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Toggle the button next to Child Safe option to turn it Off. Sign in to My Virgin Media to change your Web Safe. Options. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIKHi, I'm trying to change web safe settings via the my apps portal of the myvirgin media website account. Forum; Apps. com 9. I will be able to assist and get this changed for you. See where this Helpful Answer was posted. Help - new to Virgin media and setting web safe for appropriate child settings to avoid porn and nudity but in search on phone and iPad you can still see images! Not what we wanted. 168. This includes BT Sport, FOX, Comedy Central and Sky One (depending on your TV package). -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I’m new to Virgin but trying to access websafe to control the parental control settings but the page just sends me back to the home page - 5241832. com. Child Safe is a known source of many problems. Tried numerous times to switch off the recent web safe addition from Virgin Media banning access to most web addresses. Shaun0963. 1 or 192. Tuning in 690 Views Message 13 of 32 Flag for a moderator. Click: Settings. Options. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. There's no firewall settings that I can see, and one time I got to see a page saying. More about Web Safe. I keep getting the message seen in the attached picture. VPN operates fine for use with : Virus Safe : Enabled. My VM plan settings say Child Safe is disabled, but I get pop-ups on sites saying it's blocked by Child Safe (eg: 4chan. QuickStart, set up and connections. Account - Mobile. My Virgin Media App. sign in here Login to My Virgin Media | Virgin Media using authentication credentials of account holder. 159. Have you tried to access the settngs via the method that 用心棒. a02. See. It's the same for virus safe and child safe. VirginMedia. All Rights ReservedI am having the same problem that has been reported by others, I want to enable Child Safe in my Web Safe settings. Virgin Media Web Safe allows you to restrict certain types of. You can manage your Web Safe settings easily and conveniently. Bypass Child Safe & Virus Safe. In the meantime consider try the old site page Web Safe Settings to - 5398468. I'm sorry to hear you're having issues managing your Websafe settings and that searching the community didn't provide the help you needed. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Stay safe online. Get NordVPN - the #1 VPN for Virgin Media. Networking and WiFi. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. There you’ll find handy info on how to manage your O2 account and bills online, check your usage, make payments, unlock your device and more. These are two settings – Virus Safe and Child. Mark as New; Bookmark this message; Subscribe to this message. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. It's blocking access to a lot of sites, and I'm paying for this. Re: Can’t access web safe. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. Hey @JohnnyT8,. The Web Safe settings are in the Virgin Media online account ( not the Hub's menus ) Account settings >>> Online Security where we have :-. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Hi there, thank you all for your help. icon on the upper-left edge of your screen. It is still shown as enabled on the WebSafe website, and Virgin Support. Stream from Virgin Media. 168. These are two settings – Virus Safe and Child Safe. Reply. BTW is there a reason why you are access the old site page for Web Safe?. 8. Parental controls block websites and applications that you think are unsuitable for your child. My Virgin Media makes managing your account easier with all your information in one place. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. These are two settings – Virus Safe and Child Safe. Security matters. Have you retried? You could try changing the DNS server on your PC to Google (8. Breaking down some broadband barriers 8. We'll be more than happy to assist from here!I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Hi 20220328, Thanks for your post and welcome to the forums. For best protection, we recommend using Virgin Media Internet Security and Web Safe. If your websafe option is off, then the toggle will be greyed out. Apps and extras. 67. 9. Yes, It's Still Dangerous in 2023. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Re: Websafe settings won't save. 8. desktop. Hey @DavidCalla,. If you can't figure it out, maybe you aren't ready for unfiltered internet access just yet. The Gamer Lounge. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. Are you seeing the old UI (left) or the new UI (right). In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. We would like to show you a description here but the site won’t allow us. Click: Settings. Options. Select the Settings cog in the top right-hand corner. Log in to your Virgin Media account using your email address and password. The website is If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. What is the website,. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. View Apps > Web Safe > manage your Web Safe settings - takes. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. org. When I go to the Web - 5155296. 3) Fully initialise your own router or mesh master unit and make sure the WAN port is set to DHCP. 67. ' The child safe settings are on and correctly configured. That is very good since the country is not a member of any signal intelligence alliances. com and we’ll look into them. 4) Connect your router or mesh master unit to the VM hub with an Ethernet cable, Cat5e or Cat6, any higher specification is a waste of money. I have realised that although the web safe setting are working on my device, they are surprisingly not working on my kids device and you are able to access restricted websites straight away. Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Click on Plan and device. Altering the settings is straightforward, with the options being found in the "My Apps" section of My Virgin Media. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. How to whitelist a website. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Plus all the blocked websites reset to nothing when I log in again. Any help appreciated. Click: My Apps. 67. . Here you’ll find all the help you need for Virgin Media related problems and issues. Here you’ll find all the help you need for Virgin Media related problems and issues. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Adjust the settings according to the level of protection you want. Toggle the button next to Child Safe option to turn it Off. Once logged in you will see 2 filters; Virus Safe and Child Safe. If it’s not a technical issue you need help with then we’re here to support you on. VPN Apps for all devices and unlimited simultaneous connections. I do not pay the extra £3 a month for the internet security. Malicious software can be hidden in other seemingly harmless software and downloads, such as torrents, apps or screensavers. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. Just sign in to My Virgin Media and change your settings. Select Advanced Settings and accept the prompt; Scroll down to the Security section;. 159. com, minecraft. VM has WebSafe enabled. Hi. I will send a private message - watch out for the purple envelope inviting you in. Been trying to access my account so I can manage my Web Safe settings but when I try to access my account it tells me to complete my profile. 🙂 I'm sorry to hear that you're still experiencing this issue. This will allow you to. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Faced. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. Hey yellowsheep, Welcome to the community and thanks for taking the time to post here on the forums. Online security - Sorry the changes you made were not saved. Tech Chatter. The message you get from the pc isthat "something has gone wrong on our side. on 09-09-2023 11:35. This video is about how to use any website that has been blocked by Virgin Media. Login in the the Virgin Media online account and try the to enable websafe. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Expand the Email option. Software developers often fix vulnerabilities in their applications but in order for your devices to benefit from any fix, you need to update the application to the latest version. Had hoped curl might show more information but alas no. 8 and/or 1. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. Manage Your. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Hello. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. 220. 65% of young people aged 11-16 are in favour of the. The settings vary with each ISP, but most offer some or all of the following options: Timer. Does anyone know if there. please try again and on the app it just goes to a pagew that does not load. I have a similar issue. Sign in . 67. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 4. 5GHz is a less congested frequency, so you get faster. I know for a fact there is a problem with the provider and not my laptop. For best protection, we recommend using Virgin Media Internet Security and Web Safe. com IMAP Port. Changes to our Acceptable Use Policy for Virgin Media Mail. Bypass Child Safe This is a workaround for when Child Safe does not or cannot be turned off Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. When signed in to My Virgin Media go t o the old Web Safe page here: and - 5237868Stream from Virgin Media. . I have my own user end protection against malicious sites so neither is desirable. I will send a private message - watch out for the purple envelope inviting you in. I. g. In the meantime try the following: for the unable to establish secure connection issue, check the device's date and time are correctly setAt Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. You can go look up how to change the DNS in whatever operating system you are using yourself. Can't disable child safe. 140 and not, the expected, 81. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. 5) Turn on the VM hub. At Virgin Media, we pride ourselves on our parental controls. VirginMedia. 159. Options. I have 3 devices. We would like to show you a description here but the site won’t allow us. Thanks for confirming your details via private message . 29 minutes ago. Virgin Media Web Safe allows you to restrict certain types of. Web safe provides ultimate protection when using the internet. Learn how you can change Web Safe settings to turn Child. 48. Virgin Mobile. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Account - Mobile. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. Ben with vir BB forever and I've never personally found any web safe settings make a diff for me but obviously do for others. 8. Go to Settings > General, then tap Software Update. 159. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. google (disable when using mobile data) 0 Kudos. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. I tried the usual fixes for this when searching this forum/youtube but nothing helps. Email address. Hi, each time I go to access websafe settings in the my virgin app, when clicked it takes me back to menu page so I can't turn it off. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Try both Mac and Windows. 4. UPnP (Universal Plug and Play) is a service that allows devices on the same local network to discover each other and automatically connect through standard networking protocols (such as TCP/IP HTTP, and DHCP). Follow these easy steps: 1. QuickStart, set up and connections. If you changed the computer's network settings to use any Public DNS does that re-gain access. I have the same problem as well, I have just checked my online security controls and it's all turned off. Switched On Families. Look out! Virus Safe has blocked this site. com and we’ll look into them. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. Clear searchon 13-02-2023 08:44. Child Safe and Virus Safe), then restart Mail app to see if the issue still occurs and finally restore previous Web Safe settings. Try with Open. More about Web Safe. Login to the Virgin Media online account and check the Web Safe settings. Virgin Media Web Safe allows you to restrict certain types of. com 9. The new fibre phone line is designed to work with the same phones as the old copper line. This problem has been running for over 2 months now. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. To check this, go to iOS settings > Local network > ON’. Click Apply. Any website unsuitable for children is blocked by default. 9. Welcome to Virgin Media’s help and support page. 1. Web Safe turned off but still blocking websites. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia. 2. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereQuickStart, set up and connections. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Phone. I have found myself blocked from accessing certain websites by 'child safe' and 'Web Safe' which I did not ask to be activated on my account. Find the right spot for your hub. Changing network settings to use any Public DNS should re-gain full access for the device. Try computers with Cisco’s OpenDNS using 208. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. Joining in. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. Networking and WiFi. Changing network settings to use any Public DNS should re-gain full access for the device. Web Safe is automatically turned on for customers joining Virgin Media after 16 May 2018. Any website unsuitable for children is blocked by default. web safe. See where this Helpful Answer was posted. It only appears when using Microsoft Edge as the browser. com 194. Virgin Phone Switchover. Changing network settings to use any Public DNS should re-gain full access for the device. Networking and WiFi. Working for me on a VM connection (both with VM's DNS and OpenDNS). 1. Click: My Apps. 162. Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. 4. 159. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. I had a number of custom settings in place and now they are gone. Settings. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Makes sure your dns settings on your computer are manually set - 8. Account - Cable. Virgin Media and you have confirmed Child Safe is on. 159. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. 17-04-2023 12:57 - edited 17-04-2023 12:58. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. 8. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. From setting your favourite channels, audio settings to renaming the box, find out here. Use our Which? provider rating, based on feedback from real customers, to compare and choose with confidence. I am trying to turn on the web safe settings but it's not working. Some examples of UPnP devices are printers, gaming consoles, WiFi devices, IP cameras,. I'll be in touch soon. 8. 1. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Virgin Media does not block VPN unless "Child Safe" is Enabled in the Web Safe settings of your Virgin Media online account. Unless virgin is specifically blocking the IPs of your. It looks like my websafe setting is switched to off. Account - Mobile. 20220328 Joining in Options on 28-03-2022 03:27 Require some help, what I have done so far: Not able to access websafe_setting page (able to go to update_profile page). VPN operates fine for use with : Virus Safe : Enabled. . 100 nslookup protonvpn. I’ve had my broadband up and running since 10/09 and I set the account up just before then. 1/help for sp. 222 and 208. Account - Mobile. Community Natter. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure.